Safety and Operating instructions
Please view our installation and Operation document (2 page .pdf document)

Installation and Operation Instructions...

Caution: As with any electric heating device, special precautions must be taken:

1. Insure that the heat surface is open to air and that the heat is allowed to escape and circulate.

2. Allow a minimum of 6 inches of air space between the ground surface, bedding, straw hay or any combustible materials.

3. Take special precautions to insure that the unit cannot be allowed to fall with its heating surface enclosed, even with pet or other inadvertent damage.
Severe overheating may occur which could result in combustion.

Soft, safe, gentle Infrared Radiant Heat may be a completely different heat principal than you are used to working with. The Sweeter Heater's Infrared rays are spread over the entire surface area of the panel and are evenly projected straight down. No hot or cold spots in the pattern. The Sweeter Heater lens temperatures will not exceed 180 degrees and will not burn your pet. Properly installed it is the safest specific area heater available.

The OH models are designed to be hung or suspended from a ceiling or bracket from above. Chain and S hooks are provided for your convenience but you may need to provide additional hardware depending on your installation. Install the Sweeter Heater approximately 18 to 20 inches over the area to be heated. You may want to raise the unit for larger pets and lower the unit for smaller pets or in nursery applications where an initial warmer environment is desired. We recommend 6 inches for newly hatched chicks. When installing using the supplied chain and S-hooks, the s-hooks should be pinched shut after installation to secure the unit.

The SM models are designed to be mounted flush to a ceiling, wall, or other flat surface although they may also be suspended. The SM units are provided with a bracket and screws for flush mounting, no S hooks or mounting chain are provided. The units should be mounted 18 to 20 inches above the area to be warmed. You may want to raise the unit for larger pets and lower the unit for smaller pets or in nursery applications where an initial warmer environment is desired.

The Sweeter Heater will plug into a standard 110-120 volt receptacle. Note: We recommend using receptacles with ground fault interrupt (GFI) circuits.

The Sweeter Heater has a self-regulating heat element which will maintain a constant surface temperature. The unit is always on when plugged in or always off when unplugged. A thermostat is not required although one could be put in line if desired.


Warning: Always disconnect electricity before cleaning. Unnoticed damage could cause electrical shock hazard.

The Sweeter Heater units may be carefully washed using mild soap and water.. We do not recommend emersion in water as the electrical strain relief fitting around the cord may allow seepage of water into the unit. With reasonable care the Sweeter Heater will provide dependable heat for years to come.

Small screws, shelf brackets, S -hooks, and chain hooks, and chain hooks, and chain hooks, and chainhooks, and chain PRESENT HAZARDS TO SMALL CHILDREN

The Sweeter Heater units have a three year warranty against defects in materials or workmanship.

Power cords are not included in this warranty. Damage from mishandling, abuse or animal damage will void the warranty. In the unlikely event your heater fails to heat, it can be returned for evaluation in cleaned condition to the manufacturer - call/email for prior authorization.

Infratherm, Inc.
N2485 Cty. Road P
Sarona, WI 54870

The date of shipment from the factory is used to determine warranty period if claims are not accompanied by proof of purchase. Infratherm is not liable for loss or damage resulting from alterations, misuse or abuse of the products. This warranty is limited to repair or replacement of the product and excludes consequential and special damages.

All of the materials we use in the Sweeter Heater are completely safe. The lens material is common fiberglass fire rated sheeting used in homes and the food industry. The shell is ABS styrene material (think refrigerator linings, toys, and other molded products). The insulation is a noncombustible EcoTouch Insulation utility blanket. The odor that is noted on a new heater is from the escalated final drying of the lens material (fiberglass and adhesives) as the heat is applied. The odor is normal and will go away in a day or so as the new materials dry out. Very close examination of the lens sometimes reveals small hairline cracks that are created as the lens dries. This is also normal.

Infratherm, Inc.

N2485 County HWY P
Sarona, WI 54870
Phone: 715-469-3280
Fax: 715-469-3462
Hours: M-F 9-5

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